We're here, and we answer

I was charged but nothing unlocked

Restore your purchase from Account settings. If it still hasn't appeared within an hour, email us with the receipt and we'll fix it same day.

How do I cancel?

Subscriptions are managed by Apple: Settings → your name → Subscriptions → Golden Leap → Cancel. You keep access until the period you paid for ends.

How do I get a refund?

Refunds are handled by Apple, not by us — reportaproblem.apple.com. If something went genuinely wrong, tell us and we'll back you up.

I lost my journal entries

Entries sync to your account. Sign in with the same Apple ID and they'll return. If they don't, email us before writing anything new and we'll recover what we can.

Audio or video won’t play

Usually a connection issue. Try downloading the session for offline use over Wi-Fi. If it persists, tell us the title and your iOS version.

I want my data deleted

Account settings → Delete my account removes everything permanently. You can export a copy first from the same screen.